This Refund Policy sits alongside the Australian Consumer Law (ACL). It does not replace your ACL consumer guarantees.
Quotes and bookings
A package price on the website is an invitation to enquire, not a binding offer. Once we send a quote and you accept it (or we issue an invoice you pay), that is the agreed price for the work described.
GST, if we are registered, is shown on your tax invoice. We do not hide compulsory charges.
Deposits
A deposit may be required to hold a date. If you cancel, we may retain a reasonable amount that reflects work already done and costs we cannot recover (including turning away other bookings for that date). We do not treat a deposit as automatically forfeited in every case — we look at the circumstances.
If we cancel, we refund fees you have paid for work not performed, unless the ACL provides a different remedy.
Change of mind
Photography is a custom service. There is no automatic cooling-off refund for change of mind after a date is reserved, except where the ACL or a written agreement says otherwise.
Problems with the service
If a service fails to meet an ACL consumer guarantee, you may be entitled to a repair, re-performance, refund or other remedy depending on whether the failure is major. Contact us and we will work through it.
Delivered photographs
Once final photographs have been delivered, refunds are not available for change of mind. If files are defective (corrupt, or missing from the agreed set), we will replace them.
How to ask
Use the contact form or the email in the footer. Related pages: Terms of Service, Privacy Policy.